Account and Success Manager till Centevo

Centevo is a Nordic market-leading provider of software solutions and services to asset managers, fund managers, pension funds, family offices and banks in the wider region. Centevo is a part of Profile Software Group.

Profile Software is an award-winning Financial Management software provider. The company has a presence in 45 countries and offices in key financial centers.

The Account and Success Manager is primarily responsible for the first line support of Centevo’s software clients and assisting the Key account managers in their responsibilities and projects.

Responsibilities

• Assist the Key Account Managers and Business Developers with updating data, planning client events and invoicing
• Follow-up and feedback internally and externally regarding requests and smaller projects in the software solutions or provided services.
• Support project manager in related client and internal projects.
• Take notes in client meetings and manage the action points to completion.
• Support presales activities such as product demos, marketing material.
• Be the client-interface and manage incoming support tickets in Freshdesk
• Report software bugs, specify product development and client request cases in Jira

Skills & Experience

• Previous experience of working in support or customer service is meritorious.
• Organized and proactive with great sense of responsibility to ensure that tasks and follow-ups are communicated and completed properly.
• Service oriented and possess the ability to identify client’s needs and present solutions for their issues.
• Interest in Tech or Finance
• Adaptive to evolving workflows, processes, and different systems. 
• Problem-solving, daily planning and troubleshooting falls naturally for you.
• Ability to effectively communicate technical information, both orally and in writing in English and Swedish or Norwegian.
• Ability to work effectively as part of an international team with constant cooperation and interaction.

Skills & Experience

• Previous experience of working in support or customer service is meritorious.
• Organized and proactive with great sense of responsibility to ensure that tasks and follow-ups are communicated and completed properly.
• Service oriented and possess the ability to identify client’s needs and present solutions for their issues.
• Interest in Tech or Finance
• Adaptive to evolving workflows, processes, and different systems. 
• Problem-solving, daily planning and troubleshooting falls naturally for you.
• Ability to effectively communicate technical information, both orally and in writing in English and Swedish or Norwegian.
• Ability to work effectively as part of an international team with constant cooperation and interaction.

Welcome with your application!